All Soul Rise products are made to order. Because of this, we do not accept returns or exchanges for size issues, change of mind, or incorrect orders placed by the customer. Please make sure to carefully check the size guide and product details before placing your order.
Please inspect your order upon reception and contact us within 7 days of delivery if the item is defective, damaged, or if you received the wrong item.
To help us resolve the issue quickly, please include clear photos of the product and packaging.
If the issue is confirmed, we will offer a replacement or a refund at no additional cost.
In most cases, a return of the item is not required.
The following items cannot be returned:
Made-to-order or customized products
Items ordered in the wrong size
Items returned due to change of mind
Items showing signs of wear or use
Sale items or gift cards
We do not offer direct exchanges.
If an issue is approved, a replacement will be provided or a refund will be issued where applicable.
In accordance with European Union consumer law, the 14-day right of withdrawal does not apply to made-to-order or customized products.
If your issue is approved, refunds will be processed to the original payment method.
Please note that it may take several business days for your bank or credit card provider to process the refund.
For any questions regarding returns, refunds, or order issues, please contact us at:
📧 infosoulrisebrand@gmail.com
Gemaakt met intentie
Soul Rise is ontstaan vanuit één simpel idee: kleding moet niet alleen goed eruitzien, maar ook goed aanvoelen.
Daarom ontwerpen we tijdloze pieces met focus op comfort, kwaliteit en betekenis. Elk item is gemaakt om lang mee te gaan — in stijl én in gevoel.
Geen snelle trends. Geen massaproductie. Alleen rust, kracht en eenvoud in elk detail.